Graphic Designers: The Difficult Client
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How can I deal with difficult clients?
If you are going to be a freelance graphic artist, eventually you will encounter a difficult client. Having a plan in place to deal with this type of person can really help minimize aggravation and conflict. Here are some great tips for keeping things cool:
- Recognize the warning signs. If you are getting multiple voicemails with last-minute details or unreasonable time-frame requests in the beginning, pay attention to this and try and head things off at the pass before the situation worsens.
- Realize that the situation is temporary. Even if a client is being impossible, eventually the project will come to an end. Keep that in mind.
- Prepare yourself for interaction. Make sure that before you talk to the client, you have the project specs in front of you so that you can refer to them if needed.
- Build in a set amount of revisions for your projects. A client that can endlessly revise your work can be a real problem. Set a certain amount of revisions and then charge for those that go over.
- Avoid losing your temper. This can be hard to do, but even if the client is totally off-base in his requests, losing your temper is unprofessional. Take deep breaths. Work out before your meeting. Do what you need to do to keep your cool.
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